Below FAQ are some common concerns of our customers, if you have other questions, please just send it to support@worthwhilefoods.com
Orders are processed and shipped within 10 - 15 business days for orders to be processed and shipped. WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS. Once we ship your order out it's out of our control of how long it takes for you to receive it. All orders are shipped out from our facility via USPS or UPS.
Our facility has products with peanuts, tree nuts, soy, milk, eggs, and wheat. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, soy, milk, egg, or wheat allergies.
Our goal is to ship your orders out as soon as possible. Due to the volume of orders we receive, we are no longer able to edit the address on an order you have already placed. Please be sure to double check all your shipping info for accuracy before finalizing your order.
During the shipping process, a reasonable amount of wear and tear is expected, however if your(packaging) and consequently your worthwhile foods order is destroyed in the shipping process, Worthwhile Foods cannot be held accountable or take responsibility. Please note we do not accept returns or exchanges on our products. If the error is on us, we are happy to replace items. However, if a customer has received the exact items in the order placed, we are unable to offer an exchange. If your inquiry is in reference to cookware/kitchenware items, Please send us an email at support@worthwhilefoods.com
Select Worthwhile Foods Seasonings/Sauces are released once a month. Stay tuned to Worthwhile Foods on Instagram and www.worthwhilefoods.com for bundle deals, regular updates, and announcements.
All sales are NON-REFUNDABLE. Only exchanges will be allowed. Worthwhile Foods seasonings/sauces cannot be returned. Items returned after 15 days upon delivery of merchandise will not be accepted.
As mentioned on our packaging, be sure to store your spices/seasonings in a cool, dry place, away from direct sunlight. We also recommend that you keep them away from the heat of a stove or vent, as this will cause the flavors to diminish over time. Most importantly, be sure to keep the packaging or personal containers used to store your seasonings tightly sealed when not in use/sauces must be refrigerated after opening.
Absolutely if you’re in Philadelphia stop by our storefront KINGSTON11 JAMAICAN RESTAURANT. When will I receive my Worthwhile Foods seasonings/sauces? Due to the current global pandemic, shipments may be delayed. Please expect your order to be processed and shipped out within 10-14 business days. Followed by standard delivery times.
Unfortunately, once your package leaves Worthwhile Foods headquarters we have no control over how and when your package arrives. Please reach out to your local USPS location for more information on when to expect your package and receive status updates. If the status of your package is DELIVERED via the tracking system provided but you have yet to receive it, please note sometimes UPS scans packages and they read as delivered before you receive them. If you do not receive your package within or day or two, reach out to your local UPS directly. Worthwhile Foods cannot be held liable for confirmed deliveries that are not received.
As soon as your order is shipped, tracking will be emailed to the email address you have provided. You can track your package from the link provided in this email.
Yes. Please make sure to refrigerate after opening.
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